SUPPORT
Questions,
answered quietly.
Useful details about ordering, delivery, returns, and living with MORI objects.
Where does MORI ship?
MORI currently ships within the United States. Available methods and the most current delivery estimate appear at checkout.
How much is shipping?
Standard U.S. shipping is complimentary. Any optional expedited or special delivery service will be shown before payment.
What is the return window?
Eligible items may be returned within 30 days of delivery. Products should be unused, complete, and in their original packaging unless the published refund policy states otherwise.
How do I start a return?
Contact MORI with your order number and the item you would like to return. Do not ship an item back until return instructions have been provided.
How do I choose the right size?
Use the verified dimensions and suitability notes on each product page. If you are between options, contact MORI with your cat’s approximate weight and preferred sleeping or climbing style.
Where can I find care instructions?
Product-specific care appears on each product page and in any instructions included with the item.